Job Summary
The Hostess is responsible for welcoming guests, managing restaurant reservations, coordinating seating arrangements, and ensuring a pleasant dining experience from arrival to departure. The ideal candidate should possess excellent communication skills, a friendly personality, and a professional appearance.
Key Responsibilities
- Greet and welcome guests warmly upon arrival.
- Escort guests to their tables and provide menus.
- Manage reservations and waiting lists efficiently.
- Coordinate table allocation with the restaurant team.
- Answer guest inquiries regarding menu items, restaurant facilities, and services.
- Handle guest complaints or concerns professionally and escalate when necessary.
- Maintain cleanliness and organization of the reception and waiting area.
- Assist in special events, promotions, and guest engagement activities.
- Ensure a high standard of customer service at all times.
- Coordinate with service staff to ensure smooth restaurant operations.
Requirements
- Bachelor's Degree or Diploma in Hotel Management preferred.
- Freshers or candidates with prior experience in hospitality are welcome to apply.
- Excellent communication and interpersonal skills.
- Pleasant personality and professional grooming standards.
- Basic computer knowledge and reservation handling skills.
- Ability to work flexible shifts, weekends, and holidays.
Preferred Skills
- Strong customer service orientation.
- Good organizational and multitasking abilities.
- Ability to remain calm under pressure.
- Team player with a positive attitude.
Benefits:
Ability to commute/relocate:
- Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have previous experience as a Hostess, Receptionist, or Guest Relations Executive?
- What is your total years of hospitality experience?
Work Location: In person
