The Sales Backend Executive is responsible for coordinating between the Sales, Operations, and Customer Service teams to ensure the smooth execution of transportation projects. The role involves supporting business development activities, preparing quotations, coordinating with clients and transport vendors, maintaining operational records, and ensuring timely communication throughout the project lifecycle.
The coordinator acts as a bridge between internal departments and customers, ensuring enquiries are handled efficiently, transportation schedules are followed, and documentation is completed accurately. A successful candidate should possess excellent communication, organisational, and coordination skills, along with a basic understanding of logistics, transportation, and project cargo operations.
Job Duties and Responsibilities
- Coordinate with the Sales team for handling customer enquiries and preparing quotations.
- Support the Operations team in planning and executing transportation assignments.
- Maintain regular communication with clients regarding shipment status, schedules, and documentation.
- Coordinate with transport vendors, drivers, hydraulic trailer operators, and site representatives for smooth execution of projects.
- Prepare and maintain sales orders, work orders, dispatch schedules, invoices, and other operational documents.
- Follow up with prospective and existing customers to generate business opportunities and ensure customer satisfaction.
- Assist in preparing tenders, proposals, and commercial documents.
- Maintain accurate records of enquiries, quotations, customer databases, and project progress.
- Coordinate with Accounts for billing, payment follow-ups, and reconciliation whenever required.
- Monitor project timelines and report any operational delays or issues to management.
- Collaborate with Marketing, Sales, and Operations teams to improve customer service and business performance.
- Prepare daily, weekly, and monthly MIS reports on sales enquiries, project status, and operational activities.
- Ensure compliance with company policies, transportation regulations, and client requirements.
- Perform any other duties assigned by the management from time to time.
Experience Requirements
To become a Sales Backend Executive in the transportation and logistics industry, candidates should preferably possess 0–2 years of experience in logistics, transportation, supply chain, freight forwarding, or related operations. Freshers with excellent communication skills and a willingness to learn may also be considered.
The ideal candidate should have:
- Good communication (English) and interpersonal skills.
- Knowledge of transportation, logistics, or project cargo operations (preferred).
- Proficiency in Microsoft Office (Excel, Word, Outlook) and internet applications.
- Strong organisational and multitasking abilities.
- Ability to coordinate effectively with customers, vendors, and internal departments.
- Basic understanding of quotations, documentation, and customer relationship management.
- Ability to work under pressure and meet deadlines.
- Willingness to travel occasionally, if required for business operations.
Pay: ₹10,000.00 - ₹16,000.00 per month
Benefits:
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
