Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications and infrastructure. The engineer collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline issue resolution and improve system reliability.
- Mentor junior team members to support their professional growth and enhance team capabilities.
- Continuously evaluate and implement process improvements to optimize support workflows.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network protocols, architecture, and troubleshooting techniques.
- Experience with monitoring and diagnostic tools to analyze network performance and identify bottlenecks.
- Ability to design and implement network solutions that support business-critical applications.
- Familiarity with security principles related to network infrastructure to ensure data integrity and protection.
- Skilled in collaborating with cross-functional teams to resolve complex technical issues efficiently.
Additional Information:
- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
