Location: Fully Remote
Position Type: Full-Time / Permanent
Target Start Date: 1st August 2026
Reporting To: Managing Director
About Kollyns
At Kollyns Services, we act as an extended back-office partner and Employer of Record (EOR) for international businesses. We empower global companies to scale effortlessly by providing dedicated, high-performing offshore teams that maintain exceptional operational and customer service standards.
Position Overview
We are seeking an adaptable and customer-centric Customer Service Supervisor to manage cross-functional road freight operations across Import, Export, Transit, and Customs sub-departments. Reporting directly to the Managing Director, you will oversee end-to-end client communications, hands-on customs documentation, and road freight shipment coordination.
This role combines direct customer support with internal operational coordination. Whether you have foundational logistics experience or are a sharp candidate ready to master the job quickly, we are looking for a dedicated supervisor to drive exceptional service delivery.
Who Can Apply:
- Freshers: Eager learners, recent graduates (College level/Degree), or fast learners who are passionate about building a career in logistics and customer service.
- Experienced Candidates: Professionals with prior experience in road freight, customer service, or customs clearance looking to take on a supervisory role.
- Communication Skills: Candidates with excellent written and spoken English skills who are comfortable handling direct client communications and internal coordination.
Key Responsibilities
* Cross-Functional Operations: Oversee end-to-end customer service for Road Freight operations, covering Import, Export, Transit, and Customs clearance pathways.
* Direct Client & Internal Coordination: Serve as the main point of contact for clients and internal operational teams to provide real-time shipment updates, resolve queries, and handle escalations.
* Customs & Documentation: Manage hands-on customs clearance processes and handle all required transport documentation (including CMR, transit permits, customs declarations, and Incoterms 2020 compliance).
* Leadership & Escalations: Report directly to the Managing Director, ensuring high service levels, managing client expectations, and driving day-to-day operational satisfaction.
Requirements & Qualifications
* Industry Focus: Experience or foundational knowledge in Road Freight logistics, shipping, or customs transport.
* Customs Knowledge: Hands-on experience with customs clearance procedures and international road transport documentation.
* Experience & Learning Mindset: Minimum 1 year of relevant customer service/logistics experience (or strong aptitude with a fast ability to learn on the job).
* Education: College-level degree/diploma preferred.
* Language: Fluent command of business English (written and spoken).
* Skills: Strong problem-solving abilities, high attention to detail, and excellent client management skills.
Working Hours & Schedule
* Schedule: Standard weekday schedule with half-day working weekends.
* Note: Because logistics is a 24/7 service industry, flexibility to address urgent customer queries when required is expected.
What We Offer
* Competitive Package
* Variable Pay: End-year performance bonus.
* Contract: Permanent, full-time remote role.
* Direct working exposure to executive leadership (Managing Director).
Job Type: Full-time
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Application Question(s):
- Do you have experience working in road freight logistics or shipping customer service?
- Do you have hands-on experience handling customs clearance procedures and shipping documentation?
- Are you fluent in written and spoken English for business communication?
Work Location: Remote
