Job Description – Team Leader
Position: Team Leader
Reporting To: Area Manager
Location- Delhi(NCR)/Noida/Gaziabad.
Job Summary
The Team Leader will be responsible for managing ground-level operations, rider hiring, attendance
tracking, order monitoring, COD follow-ups, and coordination with internal teams. The role requires strong
leadership, communication, and problem-solving skills to ensure smooth daily operations and timely
deliveries.
Key Roles & Responsibilities
1. Rider Hiring & On-boarding
Source and on-board delivery riders through field hiring and local networks.
Conduct initial screening and document verification.
Ensure proper induction and on-boarding of new riders.
2. Attendance Management
Monitor daily attendance and follow up with absentees.
Maintain accurate attendance records.
Ensure manpower availability as per operational requirements.
3. Order & Rider Tracking
Track order status and rider movement through operational tools/apps.
Coordinate with riders for timely deliveries.
Resolve delivery delays and operational escalations.
4. COD Monitoring
Monitor daily COD collections from riders.
Ensure timely reconciliation and cash submission.
Maintain proper COD records and reports.
5. Payroll Coordination
Compile attendance, performance, and COD data for salary processing.
Coordinate for timely payroll support.
Address rider salary-related concerns.
6. Field Operations Management
Supervise daily field operations and rider activities.
Resolve operational and rider-related issues.
Ensure adherence to company policies and operational standards.
7. Reporting & Communication
Prepare daily and weekly operational reports.
Maintain smooth communication with riders and internal teams.
Escalate critical operational issues when required.
Required Skills & Qualifications
Good communication and coordination skills.
Strong leadership and team-handling abilities.
Basic knowledge of MS Excel and operational tools.
Problem-solving and decision-making skills.
Ability to manage field operations efficiently.
Preferred Experience
1–3 years of experience in logistics, delivery operations, or team handling roles.
Experience managing riders/drivers in e-commerce or logistics operations will be an added advantage.
Pay: From ₹20,000.00 per month
Work Location: In person
