Roles & Responsibilities : Min 7-10 Year experience
Back office:
Vendor coordination for IT and support
Internal new purchase and related follow
Inventory Management
Antivirus and Backup relate activities.
Support Wireless infra and relate requirement.
Manage ILL lines
Support hardware team for troubleshoot below (L3 support)
- Troubleshoot Laptops and desktops relate issues.
- Configure and install various network devices and services (e.g., routers, switches, firewalls, SD-WAN, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations.
- Monitor system resource utilization, trending, and capacity planning. Provide Level-2/3
- Select and implement security tools, policies, and procedures in conjunction with the companys security team.
- Systems patch management
- Linux relate systems
- Installation of printers, Scanners and other IT equipment and troubleshoot.
- Perform remote troubleshooting.
- Maintain and upgrade equipment as needed.
- Vendor coordination for warranty and support relate issue.
- Update and maintain inventory.
CCNA certified.
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COMPETENCY / SKILLED REQUIREMENT:
- Network Hardware configuration.
- Network Maintenance, Project Management, Report Generation.
High skilled knowledge in all Windows Operating System and all Microsoft Office Products.
JOB RESPONSIBILITIES:
- Analyzing system logs and identifying potential issues with computer systems.
- Performing routine audits of systems and software.
- Verifying backups.
- Applying operating system updates, patches, and configuration changes.
- Adding, removing, or updating user account information, resetting passwords, etc.
- Answering technical queries.
- Responsibility for security.
- Responsibility for documenting the configuration of the system.
- Troubleshooting any reported problems.
- System performance tuning.
- Ensuring that the network infrastructure is up and running.
- Update Antivirus & Software’s.
