Job Description – Front Office Manager
Position: Front Office Manager
Department: Front Office
Reports To: General Manager / Operations Manager
Key Responsibilities:
- Manage the daily operations of the Front Office department.
- Supervise, train, and motivate front office staff.
- Ensure smooth check-in and check-out procedures.
- Maintain high standards of guest service and satisfaction.
- Handle guest complaints and resolve issues promptly.
- Prepare staff duty rosters and monitor attendance.
- Coordinate with Housekeeping, F&B, Maintenance, and other departments.
- Monitor room availability, occupancy, and room revenue.
- Ensure accurate billing, cash handling, and daily reports.
- Maintain front office records and documentation.
- Ensure compliance with hotel policies and SOPs.
- Monitor staff grooming, discipline, and performance.
- Assist in recruitment, induction, and performance evaluations.
- Prepare daily, weekly, and monthly operational reports.
- Ensure safety, security, and confidentiality of guest information.
Qualifications:
- Bachelor's degree or Diploma in Hotel Management (preferred).
- Minimum 3–5 years of Front Office experience, including supervisory experience.
- Strong leadership and communication skills.
- Knowledge of PMS software (IDS, Opera, or similar).
- Good problem-solving and guest-handling skills.
- Ability to work flexible shifts, including weekends and holidays.
Job Types: Full-time, Part-time, Permanent
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
Education:
Language:
- English, Malayalam (Preferred)
Location:
- Ernakulam, Kerala (Preferred)
Work Location: In person
