Key Responsibilities
- Communication Hub: Monitor desk radios, phones, and computers to relay information instantly between room attendants, supervisors, front desk, and maintenance.
- Task Allocation: Assign daily cleaning duties, special projects, and turndown services to housekeeping staff based on occupancy reports.
- Guest Request Management: Receive and dispatch guest requests (e.g., extra towels, toiletries, or room cleaning) and ensure they are fulfilled promptly.
- Status Updates: Update and monitor room statuses (clean, dirty, out-of-order, or inspected) in the hotel’s Property Management System (PMS).
- Administration & Reporting: Draft performance reports, maintain lost-and-found registers, track supply inventory, and log maintenance work orders.
- Quality Assurance: Ensure all operations comply with facility safety, hygiene, and health standards. [1, 2, 3, 4, 5, 6, 7, 8]
Essential Qualifications & Skills
- Experience: Previous work in hotel operations, housekeeping, or front desk roles is typically preferred.
- Computer Proficiency: Strong working knowledge of Property Management Systems (PMS) and Microsoft Office Suite.
- Soft Skills: Excellent multitasking, crisis management, and written/verbal communication skills. [1, 2, 3]
Pay: ₹13,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
