Job Title: Customer Support & Admin Executive
Job Summary
We are looking for a proactive and detail-oriented Customer Support & Admin Executive to manage customer interactions, customer problem resolution, and office administrative responsibilities. The ideal candidate will ensure smooth communication with customers, timely resolution of queries, and efficient coordination of internal operations.
Key Responsibilities
1. Customer Support & Query Handling
- Handle customer inquiries via phone and email
- Resolve customer complaints and ensure high levels of satisfaction
- Work with internal group for quick resolution of customer issues
- Maintain proper records of customer interactions and follow-ups
- Provide accurate information about products/services
2. Post-Sales Support
- Ensure smooth onboarding and support after sales closure
- Address post-sales queries and service-related issues
- Coordinate with internal teams for timely service delivery
- Maintain long-term customer relationships
3. Office Administration
- Manage day-to-day administrative tasks of the office
- Maintain office records, files, and documentation
- Generate invoices and billing documents accurately and on time
- Follow up with customers for pending payments
Eligibility Criteria
- Education: Minimum Graduate (any discipline)
- Experience: Minimum 2 years in customer support / admin / operations role
Required Skills
- Strong communication and interpersonal skills
- Good organizational and multitasking abilities
- Basic knowledge of billing and documentation
- Proficiency in MS Office (Excel, Word, Email)
- Problem-solving attitude with customer-first approach
Preferred Qualities
- Experience in handling billing software/CRM tools
- Ability to work under pressure and meet deadlines
- Attention to detail and accuracy
Work Location
Pune
Note
The role requires a balance of customer-facing responsibilities and internal administrative coordination to ensure efficient business operations.
Pay: From ₹18,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
