Job Summary
We are looking for an experienced Platform Administrator to manage, configure, and continuously improve an enterprise platform based on customer and business requirements.
The role involves user access management, platform configuration, module administration, workflow automation, dashboards, issue management, and customer coordination. You will work closely with customers and internal stakeholders to implement approved requests, resolve platform-related issues, and ensure the system operates efficiently.
The ideal candidate should have hands-on experience administering an enterprise, work-order management, facilities management, or similar business platform, along with strong communication, problem-solving, and configuration skills.
Key Responsibilities
User Access Management
- Create, modify, and deactivate user accounts based on approved requests.
- Manage user roles, permissions, and access levels.
- Maintain accurate access controls and platform governance.
- Ensure user access requests are completed accurately and within required timelines.
Customer Communication & Issue Management
- Communicate platform performance issues, service updates, and system changes to customers.
- Coordinate with customers and internal stakeholders during system-related issues.
- Provide clear updates on issue status, resolution progress, and planned improvements.
- Track customer questions and requests through to completion.
Feature Requests & Platform Improvements
- Review customer suggestions, enhancement requests, and platform feedback.
- Work with internal stakeholders to assess the feasibility of requested changes.
- Implement approved configuration changes based on customer requirements.
- Communicate decisions, timelines, and progress to customers.
- Identify opportunities to improve platform usability and operational efficiency.
Module Administration
Manage customer requests and configurations across various platform modules, including:
- Locations and Provider Assignments
- Asset Management
- Refrigerant Tracking
- Site Planning
- Inventory Management
- Supply Manager Administration
- Planned Maintenance
Process Configuration & Optimization
- Update business hours and user/location-level settings.
- Configure multi-level invoice and proposal approval processes.
- Implement automated invoice approval workflows.
- Review existing workflows and identify opportunities for simplification and automation.
- Ensure configuration changes meet customer requirements and business processes.
Dashboard & System Configuration
- Configure dashboards based on customer reporting and operational requirements.
- Manage issue-list settings for accurate issue tracking and resolution.
- Maintain configuration consistency and data accuracy across the platform.
- Test configuration changes before implementation.
- Document important system and configuration changes.
Required Qualifications
- 4+ years of experience in Platform Administration, Application Administration, System Administration, SaaS Administration, or similar roles.
- Hands-on experience administering an enterprise, work-order management, facilities management, or business operations platform.
- Experience managing user accounts, roles, permissions, and system configurations.
- Strong understanding of platform configuration and workflow management.
- Excellent written and verbal communication skills.
- Strong customer and stakeholder management skills.
- Good troubleshooting and problem-solving abilities.
- Strong attention to detail and accuracy.
- Ability to manage multiple customer requests and priorities in a fast-paced environment.
- Ability to work independently while collaborating effectively with internal and external stakeholders.
Preferred Skills
- Experience with Facilities Management (FM) or Work Order Management platforms.
- Knowledge of invoices, proposals, planned maintenance, assets, inventory, locations, and provider management.
- Experience configuring dashboards, workflows, approval processes, and automation.
- Familiarity with issue tracking, system testing, and configuration documentation.
- Experience working with SaaS or enterprise applications.
- Exposure to customer support or technical/application support environments is an advantage.
What We’re Looking For
We are looking for someone who can take ownership of platform administration, understand customer requirements, implement configurations accurately, and proactively identify opportunities to improve platform processes and efficiency.
Keywords: Platform Administrator, Platform Administration, Application Administrator, SaaS Administrator, System Administrator, Enterprise Platform, Work Order Management, Facilities Management, User Access Management, Workflow Configuration, Dashboard Configuration, Approval Workflow, Automation, Asset Management, Inventory Management, Planned Maintenance, Customer Support, Application Support.
Pay: ₹800,000.00 - ₹1,400,000.00 per year
Application Question(s):
- Describe your voice/BPO or call-centre experience supporting customers or technicians.
- Have you supported US clients? Are you comfortable working the required US shift?
- Which SaaS/platform have you administered, and what were your key responsibilities?
- How have you managed users, roles, permissions, and access provisioning?
- Describe a complex platform configuration or workflow change you implemented.
- What dashboards, reports, workflows, modules, or approval processes have you managed?
- How do you troubleshoot whether an issue is related to configuration, data, access, or a product bug?
- Describe a difficult customer/stakeholder request where you had to recommend or challenge the proposed solution.
- How have you handled platform enhancement or feature requests from customers?
- How do you plan, test, and communicate platform releases or configuration changes?
Work Location: In person
