A Guest Relation Executive (GRE) in a hospital acts as the primary point of contact for patients and visitors, focusing on enhancing their experience through exceptional service. Key responsibilities include greeting, guiding, addressing concerns, coordinating admissions/discharges, and managing feedback to ensure high-quality care and patient satisfaction. Naukri.com +2Key Responsibilities
- Patient & Visitor Support: Welcoming guests, providing information regarding services, and acting as a liaison between families and medical staff, particularly in ICUs or specialized wards.
- Service Coordination: Facilitating admission, discharge, and transfer processes; assisting with room readiness and navigating hospital facilities.
- Complaint Resolution: Receiving, addressing, and resolving patient complaints or grievances promptly to ensure service recovery.
- Feedback & Quality Improvement: Collecting patient feedback through surveys to improve service quality and adhering to NABH/JCI standards.
- Record Management: Maintaining logs of patient interactions, feedback, and special requests. Indeed +5
Required Skills and Qualifications
- Education: Bachelor's degree in Hospitality Management, Healthcare Administration, or related field.
- Experience: Previous experience in customer service, hospitality, or a healthcare setting (typically 2-7 years).
- Competencies: Excellent communication (verbal/written), empathy, strong problem-solving skills, and ability to work under pressure.
- Technical Skills: Proficiency in computer applications, specifically Hospital Information Systems (HIS) and MS Office.
- Language: Fluency in English and local languages is highly preferred
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Experience:
- Guest relations: 1 year (Preferred)
Work Location: In person
