Job Summary
We are looking for a warm, organized, and detail-oriented Front Office Executive to be the first point of contact for our clients. This role is central to creating a welcoming, professional experience for everyone who walks through our doors or calls the clinic.
Key Responsibilities
- Greet and assist clients, visitors, and callers in a courteous and professional manner
- Manage appointment scheduling, rescheduling, and cancellations
- Handle phone and WhatsApp inquiries, directing calls appropriately
- Maintain accurate client records and documentation
- Coordinate between clients and consultants to ensure smooth session flow
- Manage front-desk billing, payments, and receipts
- Maintain confidentiality of sensitive client information at all times
- Support day-to-day administrative and clinic operations
Requirements
- Bachelor's degree (preferred; any discipline)
- Prior experience in a front office, reception, or customer service role preferred, ideally in a clinic, hospital, or healthcare setting
- Excellent communication skills in English and Malayalam
- Proficiency in basic computer applications (MS Office, appointment/scheduling software)
- Strong interpersonal skills and a calm, patient-friendly demeanor
- Ability to handle sensitive information with discretion
- Well-organized, punctual, and able to multitask in a busy clinic environment
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
