We are looking for enthusiastic and customer-focused Telecallers to join our team at our Teynampet, Chennai office, supporting our Dubai operations. The ideal candidate should possess excellent English communication skills, a professional telephone manner, and the ability to engage with customers effectively. Experience of 2 - 5 years in telecalling are preferred. Candidates with experience in international calling, telesales, customer support, or BPO environments will be preferred.
Key Responsibilities
- Handle inbound and outbound calls professionally.
- Communicate effectively with customers and address their enquiries.
- Generate leads and convert prospective customers into clients.
- Follow up with customers and maintain long-term relationships.
- Explain products and services clearly and confidently.
- Maintain accurate customer records and update CRM/database regularly.
- Respond to customer emails and coordinate with internal teams when required.
- Achieve daily, weekly, and monthly call and sales targets.
- Resolve customer concerns while ensuring high customer satisfaction.
- Prepare daily activity reports and update the reporting manager.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal and customer service skills.
- Good negotiation and persuasion abilities.
- Basic computer knowledge with email handling and typing skills.
- Ability to work in a target-driven environment.
- Professional attitude with strong problem-solving skills.
Preferred Experience
Candidates with experience in the following industries will be highly preferred:
- International BPO / Call Centre
- Telesales
- Customer Support
- International Voice Process
- Sales and Business Development
Eligibility
- 2 - 5 years of experience in telecalling are prefered.
- Minimum qualification: Any Graduate.
- Candidates should have excellent spoken English and a professional communication style.
Pay: From ₹40,000.00 per month
Work Location: In person
