Job Summary
The Recovery Agent is responsible for recovering outstanding payments from customers and ensuring timely collection of dues. The role involves field visits, customer interaction, negotiation, and maintaining proper recovery records while following company policies and legal guidelines. The Recovery Agent plays a key role in reducing overdue accounts and maintaining healthy cash flow for the organization.
Key Responsibilities
- Visit customers for recovery of outstanding payments and overdue accounts
- Follow up with customers through calls and field visits for payment collection
- Maintain proper recovery records and daily visit reports
- Coordinate with the recovery/collection team for pending cases
- Negotiate payment plans with customers as per company guidelines
- Ensure timely collection of dues and minimize bad debts
- Maintain professional behavior while dealing with customers
- Update payment status in system or recovery reports regularly
- Follow company compliance, legal, and recovery procedures
- Submit daily, weekly, and monthly recovery reports to the manager
- Handle customer queries related to outstanding payments
- Achieve assigned recovery targets and performance goals
Required Skills
- Good communication and negotiation skills
- Strong fieldwork and follow-up ability
- Basic knowledge of recovery and collection process
- Ability to handle difficult customers professionally
- Time management and reporting skills
- Basic computer and documentation knowledge
- Problem-solving attitude
Qualification
- 12th Pass / Graduate (Preferred)
- Experience in Recovery, Collection.
- Freshers can also apply.
Experience
- 0–3 years of experience in Recovery / Collection.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Paid time off
- Work from home
Work Location: In person
