- Engage in direct communication with customers via Call.
- The agent will assist customers with home mesh-wireless-network initial setup and configurations.
- The agent will assist customers with home extender and powerline adapter initial setup and configurations.
- The agent will assist customers with home extended or advanced home networking configurations.
- The agent will confirm product expected behavior and troubleshoot as needed.
- Actively promote the use of process mobile apps.
- Accurately log customer cases and product issues.
- Work with, and escalate cases to, L2 support engineers to identify and resolve technical issues.
Job Types: Full-time, Permanent
Work Location: In person
