Our client is a Gujarat-based engineering company collaborating with a German partner to deliver high-quality transmission solutions. They specialize in the precision manufacturing of industrial and special-purpose gearboxes.
Job Position: Sales Support / Customer Support Coordinator
Experience: 3-6 years in similar work profile
Job Location: AHMEDABAD (PRAHLADNAGAR)
Job Timing: 9am – 6pm, Monday - Saturday
Job Type: Full-Time (Work from Office)
Joining Type: Immediate
Job Description:
- Preparing & Submitting quotations by mail to local & international clients
- Quotation follow ups
- Purchase order processing internally in our factory
- Delivery follow up
- Dispatch, Invoicing & Payment follow ups
- Leads & Enquiry follow ups
- Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction
- Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery
- Ensure the sales team is on track to meet month-end goals and share innovative lead generating ideas
- Provide all necessary data to senior management upon request and coordinate meetings between departments
- Make travel arrangements for the sales team and the senior support staff when needed
- Establish active communication and engagement with all other departments to help out where necessary
- Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request
Required qualifications and skills:
- Bachelors / Master’s Degree education
- Proficient with Computer literacy including Microsoft Office, IT skills and Excellent 10-key typing accuracy and speed
- Hands on experience with ERP and CRM systems
- In-depth understanding of sales principles and customer service practices will be a plus
- Excellent communication skills – verbal and written with no-grammatical errors, to discuss national & international clients.
- Teamwork and motivational skills, interpersonal and customer service skills.
- Strong analytical, organizational, and time management skills.
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person
