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Job Description:
The Microsoft Cloud Azure Service Manager will be responsible for managing and ensuring the overall operational health, continuity, and service experience of assigned Microsoft Azure partners within the distributor ecosystem.
The role will act as a dedicated service and operational owner for strategic partners, conducting regular business and technical health checks, maintaining Partner Center hygiene, proactively identifying risks, and coordinating with internal and Microsoft stakeholders to ensure that partners' Azure services remain healthy, compliant, and uninterrupted.
The ideal candidate will possess strong knowledge of the Microsoft Partner Center , Azure services and subscriptions , cloud operations, billing and provisioning processes, and partner lifecycle management.
1. Dedicated Partner Service Management
Build strong operational relationships with assigned partners and understand their Azure business environment, consumption patterns, subscriptions, customers, and operational requirements.
2. Azure Business Health & Hygiene
3. Service Continuity & Issue Prevention
Work closely with internal operations, billing, finance, technical support, and Microsoft teams to prevent service disruptions.
4. Microsoft Partner Center Management
Stay updated on Microsoft Partner Center changes, policies, processes, and operational requirements.
5. Partner Health Reviews & Governance
6. Cross-Functional Coordination
7. Escalation & Incident Management
8. Reporting & Continuous Improvement
Required Skills & Competencies
Technical & Product Knowledge
Knowledge of Azure subscriptions, Azure Plan, billing, provisioning, and customer management.
3–8 years of relevant experience in Microsoft Cloud, Azure operations, cloud support, service management, CSP operations, or partner management.
Experience working with a Microsoft Distributor, Indirect Provider, CSP, System Integrator, or Managed Service Provider will be preferred.
Certification Requirements
The candidate should hold, or be willing to obtain, relevant Microsoft Azure certifications.
Preferred certifications include:
