Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP BTP Datasphere
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document findings and resolutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools.
- Provide timely updates and clear communication to stakeholders regarding issue status and resolution progress.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP BTP Datasphere.
- Experience in troubleshooting and diagnosing complex software issues within enterprise environments.
- Strong analytical skills to interpret system logs and performance metrics.
- Ability to work with multiple business system components and understand their interactions.
- Effective communication skills to collaborate with technical and non-technical teams.
- Familiarity with monitoring tools and incident management processes.
Additional Information:
- The candidate should have minimum 2 years of experience in SAP BTP Datasphere.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
