- Handle inbound and outbound calls with pharmaceutical distributors, stockists, PCD franchise partners, and potential clients.
- Generate new business leads through calling, WhatsApp, email, and online enquiries.
- Explain the company's PCD Pharma, third-party manufacturing, and pharmaceutical product range to prospective clients.
- Understand customer requirements regarding products, compositions, quantities, pricing, packaging, and manufacturing requirements.
- Prepare and share quotations, product lists, price lists, and proforma invoices with clients.
- Follow up regularly with leads and customers to convert enquiries into confirmed orders.
- Maintain proper records of daily calls, enquiries, follow-ups, quotations, and order status in CRM/Excel/Google Sheets.
- Coordinate with the purchase, production, design, accounts, and dispatch teams for smooth order processing.
- Follow up with clients regarding advance payments, order confirmations, artwork approvals, and dispatches.
- Maintain strong relationships with existing clients and identify opportunities for repeat orders and business growth.
- Achieve assigned daily/monthly calling, lead generation, conversion, and sales targets.
- Handle customer queries professionally and provide timely responses regarding products, prices, availability, packaging, and delivery.
- Monitor pending enquiries and ensure that no potential lead is left without follow-up.
- Maintain professional communication with clients through telephone, WhatsApp, email, and other business communication channels.
- Prepare regular sales and follow-up reports for management.
Pay: ₹19,969.98 - ₹42,717.80 per month
Benefits:
Work Location: In person
