Job Opening – Customer Service Executive (US Healthcare Voice Process)
Process: UHC (UnitedHealthcare) – US Healthcare Customer Service
Job Type: Full-time
Shift: US Shift (Night Shift)
Process Type: Voice (Inbound Customer Service)
- 5 days working 2 rotational week offs.
Salary: 24.9k- 34.4k
Job Description
Customer Service Executives for the UHC (UnitedHealthcare) process. This is a US healthcare customer service voice process where you will interact with customers over phone calls and provide support regarding their healthcare-related concerns.
As a Customer Service Executive, you will:
* Handle inbound customer calls professionally and efficiently.
* Assist customers with queries related to healthcare plans and insurance benefits.
* Help members understand claim status, eligibility, coverage, and policy details.
* Provide accurate information regarding healthcare services and benefits.
* Resolve customer concerns while maintaining high-quality customer service standards.
* Document customer interactions accurately in the system.
* Follow company policies, compliance guidelines, and process requirements.
Eligibility
* Excellent English communication skills.
* Strong problem-solving and customer handling skills.
* Comfortable working in US night shifts.
* Basic computer knowledge and typing skills.
Perks & Benefits
* One-way cab facility provided by the company.
* Competitive salary package.
* Opportunity to work with a leading US healthcare process.
* Professional work environment with career growth opportunities.
* Training and continuous learning support.
Pay: ₹29,920.00 - ₹34,420.00 per month
Benefits:
Work Location: In person
