Company Description
Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
Operation
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Attend daily briefings and takes on daily assigned tasks
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Understand the difference in guest levels (VIPs) and Room Categories
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Clean and maintain areas of responsibility according to standards and procedures
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Replenish guest supplies and ensure that guests requests are promptly attended to
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Report damage or malfunction in hotel rooms/areas to Supervisor
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Maintain equipment in a proper state of cleanliness
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Maintain a section room report as well as a daily productivity report
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Reports lost and found articles to the housekeeping office immediately
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Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
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Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
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Record room status in allocated section accurately
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Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Other Responsibilities
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Be well versed in hotel fire & life safety/emergency procedures
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Attend all briefings, meetings and trainings as assigned by management
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Maintain a high standard of personal appearance and hygiene at all times
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Perform other reasonable duties assigned by the assigned by the Management
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Establish and maintain effective employee working relationships
