Employment Type: Permanent
Roles and Responsibilities
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Provide L1 support to users in office & those who are working remotely.
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Handling IT project activities assigned to you.
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Monitor and maintain computer systems and networks.
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Troubleshoot system and network problems, diagnosing and solving hardware or software faults. replace parts as required.
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Adopt IT processes and policies during day to day support.
Desired Candidate Profile
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Good understanding of computer systems, mobile devices and other tech products
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Ability to diagnose and troubleshoot basic technical issues
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Familiarity with remote desktop applications and help desk software.
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Ability to provide step-by-step technical help, both written and verbal.
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Diploma or Gradution in Information Technology, Computer Science or relevant field.
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Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
