- Welcome guests warmly and provide a professional check-in and check-out experience.
- Handle guest reservations, room allocations, and registration procedures.
- Answer telephone calls, emails, and guest inquiries promptly and courteously.
- Provide accurate information about hotel facilities, services, local attractions, and transportation.
- Process guest payments, prepare bills, and maintain cash and card transaction records.
- Coordinate with Housekeeping to ensure room readiness and update room status.
- Liaise with Maintenance, F&B, and other departments to fulfill guest requests efficiently.
- Handle guest complaints professionally and escalate unresolved issues to the Front Office Manager.
- Maintain the reception area in a clean, organized, and presentable condition.
- Verify guest identification and ensure compliance with hotel registration procedures.
- Prepare and submit daily shift reports, cashier reports, and guest arrival/departure reports.
- Assist with luggage handling and guest assistance whenever required.
- Promote hotel services, room upgrades, and special offers to maximize revenue.
- Ensure confidentiality of guest information and follow hotel policies and SOPs.
- Maintain professional grooming, punctuality, and high standards of customer service throughout the shift.
- Perform night audit or other front office responsibilities when assigned.
- Carry out any other duties assigned by the Front Office Manager or Operations Manager.
Job Types: Full-time, Permanent
Pay: ₹14,000.00 - ₹16,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
