We are looking for a professional and customer-focused Customer Support Executive to manage customer interactions and provide timely support through calls, emails, and follow-ups. The candidate should possess strong communication skills, problem-solving abilities, and the capability to handle back-office operations efficiently while maintaining a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally
- Resolve customer queries and provide accurate information
- Manage follow-ups and maintain customer relationships
- Perform back-office tasks including data entry and documentation
- Coordinate with internal departments for issue resolution
- Maintain customer records and update databases regularly
- Ensure timely response and quality customer service
Required Skills:
- Excellent communication and interpersonal skills
- Basic knowledge of MS Office and computer operations
- Ability to multitask and work in a fast-paced environment
- Good problem-solving and organizational skills
- Positive attitude with a customer-centric approach
Employee Benefits:
- Paid Leaves
- Leave Encashment Benefits
- Supportive and professional work environment
- Career growth opportunities
- Performance-based incentives (if applicable)
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
