Job Responsibilities:
- Manage a team of telecallers and ensure achievement of individual and team targets.
- Guide and support telecalling staff in handling customer calls and lead conversions.
- Do self-calling when required to meet urgent or high-priority targets.
- Monitor team performance through call audits, reports, and regular reviews.
- Training new telecallers on product knowledge, scripts, and call handling skills.
- Share daily and weekly reports with management.
- Ensure quality calling standards and customer satisfaction.
- Resolve customer complaints and lead escalations effectively.
- Maintain discipline and motivation within the team.
Requirements:
- Minimum 5 years of total experience in telecalling/sales/customer service.
- At least 3 years of hands-on self-calling experience is a must.
- Leadership experience preferred (even if informal team handling in past roles).
- Strong communication skills (Hindi & basic English).
- Knowledge of MS Excel and calling software (CRM or Dialer tools) is an advantage.
- Target-oriented, self-motivated, and team-focused personality.
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
