Hilux Inn is seeking a professional and customer-focused Front Office Receptionist to manage daily front desk operations and deliver an excellent guest experience. The ideal candidate will be the first point of contact for guests and will play a key role in ensuring smooth check-in, stay, and check-out processes.
Key Responsibilities
- Welcome guests warmly and handle check-in and check-out procedures efficiently
- Manage room bookings, reservations, and availability updates
- Respond to guest enquiries via phone, email, and WhatsApp
- Provide accurate information about rooms, tariffs, and services
- Handle guest complaints or issues promptly and professionally
- Coordinate with housekeeping for room readiness and cleanliness status
- Maintain guest records and update booking systems
- Generate bills, invoices, and collect payments (cash/online)
- Ensure the reception area is neat, organized, and presentable at all times
Requirements
- Minimum qualification: Plus Two / Diploma / Degree
- Prior experience in hotel or front office operations preferred
- Basic computer skills (Excel / Google Sheets)
- Strong communication skills in English and Malayalam (Hindi is an advantage)
- Good interpersonal and customer service skills
- Ability to multitask and handle pressure during peak hours
- Willingness to work in rotational shifts
Preferred Skills
- Familiarity with hotel booking platforms (Booking.com, Airbnb, etc.)
- Knowledge of basic accounting or billing procedures
- Problem-solving and conflict resolution skills
What We Offer
- Competitive salary
- Performance based incentives (Monthly Bonus)
- Supportive work environment
- Opportunity for growth in the hospitality sector
Pay: ₹18,000.00 per month
Language:
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
