CXO – End User Support
A person having high aspirations and passion to provide Technology support to accomplish their vision in Deloitte. CXO is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with a wide variety of people in a dynamic, fast-paced environment, which provides services in a professional manner, through email, phone, in person (Walk-in Customers). You need to be a highly motivated team player with the skills and ability to manage ambiguity.
Work you’ll do
§ Deliver world-class customer service to every customer visiting the CXO Walk-Up.
§ Provide hardware and application support, including asset management and tracking for firm hardware and software, in alignment with established processes.
§ Install, image, and configure firm-standard builds on laptops and desktops (Windows), as well as Macs and Chromebooks.
§ Serve as a point of contact for external customers and vendors, as needed.
§ Execute manager-directed technology initiatives, including implementing new tools and capabilities under the direction of immediate supervisors.
§ Provide 24/7 support in accordance with CXO service level agreements (SLAs).
§ Deploy and support mobile devices, including user guidance and recommendations, activations, account changes, configuration, testing, troubleshooting, and issue resolution.
§ Build strong relationships with business users at all levels by promoting CXO services, understanding business needs, owing up issues through resolution, and sharing relevant technology updates.
§ Follow and reinforce standard processes and controls by documenting issues and resolutions in knowledge bases, and service desk tickets; meeting service level targets (SLTs) through accurate service/asset records, data retention, and PC compliance activities; and performing password resets.
§ Support and train users on audio/visual (A/V) and conferencing technology, including projectors and video conferencing systems, with daily checks and event start-up support (including television/cable systems where applicable).
§ Provide onsite “hands and feet” support for infrastructure teams (LAN, WAN, and telephony) when local support is required.
§ Stay current on emerging and upcoming technologies, proactively evaluating their relevance and potential impact.
§ Assess existing processes end-to-end to identify gaps, inefficiencies, and opportunities for continuous improvement.
§ Apply innovative, solution-oriented thinking to redesign workflows and propose practical, scalable enhancements that improve outcomes and customer experience.
The team
CXO team is proud to be part of Deloitte’s Technology Services spread across Hyderabad, Mumbai, Bengaluru, Delhi, Pune, Kolkata and Chennai. This team is responsible for accomplishing various Technology support tasks at the CXO walk-up to deliver world class technology support. This team takes care of new hire laptop setup, End of Lease activity, PDA support, Printer support & VC support at local offices.
Required:
- B. Tech, BE & Engineering Graduates
- Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point, Teams), Zoom, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
Preferred:
- Microsoft MCSE, A+, CCNA – Preferable
