Sr. Director / Vice President – Digital Infrastructure Services
Location: Bangalore, India
Experience: 18+ Years
Employment Type: Full-time
Role Overview
We are seeking a strategic and business-oriented Sr. Director / Vice President – Digital Infrastructure Services to lead and scale our global Digital Infrastructure and Managed Services business.
The role will have end-to-end ownership of service delivery, operational excellence, client relationships, business growth, large-scale transformation, presales, and commercial performance across global infrastructure services.
The ideal leader will bring a strong blend of technology expertise, business acumen, executive client engagement, large-scale delivery leadership, and experience in building and growing managed services portfolios.
Key Responsibilities
1. Digital Infrastructure & Managed Services Leadership
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Lead global managed infrastructure services across Data Center, Cloud, Network, Security, End User Computing, and Hybrid Infrastructure.
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Own service delivery excellence, SLA/KPI performance, operational governance, and continuous improvement.
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Establish scalable global delivery models across multiple geographies.
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Drive standardization, automation, productivity, and operational efficiency.
2. Business & P&L Ownership
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Own the growth, profitability, and overall performance of the Digital Infrastructure Services business.
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Drive revenue growth, margin improvement, budgeting, forecasting, and cost optimization.
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Develop and execute strategic business plans aligned with organizational growth objectives.
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Identify new market opportunities, service offerings, and strategic partnerships.
3. Client & Executive Stakeholder Management
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Build and manage strategic relationships with CIOs, CTOs, CXOs, and senior business stakeholders.
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Serve as the executive escalation point for strategic clients and large engagements.
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Lead Executive Business Reviews, governance meetings, strategic roadmap discussions, and customer success initiatives.
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Drive customer satisfaction, retention, account expansion, and long-term strategic partnerships.
4. Presales, Solutioning & Large Deal Leadership
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Lead and support large-scale RFP/RFI/RFQ responses and managed services pursuits.
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Define solution architecture, operating models, transition strategies, and commercial frameworks.
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Partner with Sales and Business Development teams to develop:
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Strategic value propositions
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TCO and ROI models
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Pricing and commercial strategies
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Solution presentations and client proposals
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Drive solution standardization, reusable frameworks, and scalable service offerings.
5. Digital Transformation & Innovation
Lead the transformation of traditional infrastructure services through:
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Cloud Transformation: AWS, Microsoft Azure, GCP
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AIOps and Observability
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Automation and Infrastructure as Code: Python, Ansible, Terraform
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DevOps and SRE Practices
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Cloud-Native Platforms: Kubernetes, OpenShift
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Legacy modernization and hybrid infrastructure transformation
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Platform-led and outcome-based service models
6. Governance, Risk & Operational Excellence
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Establish strong governance frameworks across weekly, monthly, and quarterly business reviews.
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Define operational dashboards, metrics, and performance management systems.
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Drive ITIL-aligned Incident, Problem, Change, Capacity, and Availability Management.
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Ensure compliance, audit readiness, security governance, and enterprise risk management.
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Lead Continuous Service Improvement and transformation programs.
7. People & Leadership
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Lead and scale large global delivery organizations of 100+ professionals.
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Build a strong leadership pipeline and succession planning framework.
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Develop high-performing teams through mentoring, capability building, and career development.
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Drive employee engagement, retention, accountability, and a culture of innovation.
Required Experience & Expertise
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18+ years of experience in IT Infrastructure, Digital Infrastructure, Managed Services, Cloud Services, or Technology Services.
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Proven experience leading large-scale global infrastructure or managed services portfolios.
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Strong experience in P&L ownership, business growth, operational leadership, and client engagement.
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Experience managing large global teams and multi-geography delivery models.
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Strong track record in presales, solutioning, RFP responses, large deal pursuits, and commercial negotiations.
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Experience engaging with CXO-level stakeholders and enterprise customers.
Technical & Domain Expertise
Strong understanding of:
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Data Center and Hybrid Infrastructure
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Cloud Platforms – AWS, Azure, GCP
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Network and Security Services
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End User Computing and Digital Workplace
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ITIL, DevOps, SRE, and Automation
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Cloud-Native and Container Platforms
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AIOps, Monitoring, and Observability
Preferred Technology Exposure:
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ITSM: ServiceNow, BMC Remedy
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Monitoring & Observability: Dynatrace, Splunk, Prometheus, Grafana
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Automation: Python, Ansible, Terraform
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Cloud & Containers: AWS, Azure, GCP, Kubernetes, OpenShift
Key Leadership Competencies
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Strategic business and technology leadership
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Strong P&L and commercial acumen
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Enterprise client and CXO stakeholder management
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Large-scale delivery and operational excellence
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Business development and solutioning mindset
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Digital transformation leadership
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Strong communication, influencing, and negotiation skills
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Ability to operate at both strategic and execution levels
Education & Preferred Certifications
Education:
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Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or a related field.
Preferred Certifications:
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ITIL Expert / ITIL Managing Professional
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AWS / Azure / GCP Architect Certifications
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PMP / PRINCE2
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Relevant Cloud, DevOps, or Infrastructure certifications
Key Performance Indicators (KPIs)
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Revenue growth and profitability of the Digital Infrastructure Services business
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P&L performance and margin improvement
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SLA/KPI adherence and service quality
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Customer satisfaction, CSAT, and NPS
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Client retention and account growth
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Managed services deal wins and proposal conversion
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Automation and productivity improvements
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Successful transformation and modernization programs
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Employee engagement, retention, and leadership development
