Job Summary
As a Front Office Manager, you will be responsible for overseeing all aspects of the front office operations to ensure exceptional guest service and satisfaction. You will play a key role in managing the front desk staff and maintaining a welcoming environment for guests.
Responsibilities
- Manage and supervise front desk staff, including training and scheduling
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate records and accounts of all front office activities
- Coordinate with other departments to ensure seamless guest experiences
- Implement and enforce hotel policies and procedures
- Monitor and maintain the cleanliness and organization of the front desk area
Experience
- Previous experience in a front office or hospitality management role
- Proficiency in phone systems and customer service practices
- Multilingual abilities are a plus
- Familiarity with night audit procedures is advantageous
- Strong guest relations skills with a focus on providing exceptional guest services
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Schedule:
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- total work: 2 years (Preferred)
Language:
Work Location: In person
