Job description :
Urgent Hiring
Title : Order Management
Order Management/CSR – Detailed Roles & Responsibilities (Aligned with GCO-Regional CCC Model) 1. Order Booking & Validation Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. Serve as first point of contact for order-related clarifications. 2. Order Corrections & Amendments Assess impact of change requests on orders, licenses, and invoices. Execute approved corrections in Salesforce, and Oracle Cloud. Coordinate escalations with Sales, Finance, and IT as required. 3. License Execution & Delivery Generate and validate software licenses using accuracy of entitlement parameters and successful customer delivery. Generate temporary licenses based on justified business needs, strictly following official Licensing guidelines, approval processes, and compliance requirements. Track and manage software and license delivery status across systems, including monitoring orchestration progress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE) Monitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE) Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues. Troubleshoot basic license issues and escalate complex cases. 4. Invoice Readiness & Management Ensure orders are invoicing-ready with correct commercial parameters. Support timely invoice creation and corrections, including credit notes. Ensure VAT/GST and local tax compliance in invoicing. 5. Compliance, Credit & KYC Execution Identify credit holds, extended payment terms, or KYC requirements. Ensure orders are booked only after required approvals are obtained. Coordinate with Credit Analysts and Compliance teams. 6. Stakeholder Coordination & Communication Act as liaison between Global Customer Service, Sales, Finance, IT, and Licensing. Provide structured status updates and root-cause-based escalations. Promote a One-collaboration mindset. 7. Data Quality & System Integrity Ensure accuracy of data related to customer, quote, opportunity, and order across Salesforce, KSM, and Oracle Cloud. Validate data completeness and consistency before order processing. If necessary, work with relevant teams (CMD, Sales, Credit & Collections, and KSM). Maintain audit-ready documentation and transactional traceability. Reporting & Early Issue Detection: Perform interim reporting and data analysis to proactively detect operational, licensing, or order-related risks and anomalies until standardized Global detection pages and dashboards are available. 8. Process Improvement & Knowledge Sharing Identify recurring operational issues and suggest improvements. Contribute to SOPs, training material, and documentation. Support onboarding and knowledge transfer within the team. 9. Forecast & Pipeline Support Support accurate forecasting by ensuring order readiness and clean bookings. Highlight risks or delays that may impact revenue recognition or forecast accuracy. Collaborate with Sales and Finance during month- and quarter-end close. 10. Sales Support & Salesforce Administration Provide comprehensive support to Sales by handling Salesforce-related activities and responding to administrative requests, including account, opportunity, order, and data maintenance needs. Scope Note – ODE Hardware Order Booking ODE HW order booking support is currently performed by dedicated resources. This responsibility shall remain as a separate responsibility for identified individuals in the 3 GEO. Out of Scope Deal negotiation, pricing decisions, or margin approvals. System architecture, automation design, or defect resolution. Policy ownership or governance decision-making. Interface with external agencies – customers, partners, distributors
Experience - 2-5 Years
Rotational Shifts
Location: Pune/Gurugram.
Mail id: [email protected] / [email protected]
Job Type: Full-time
Pay: Up to ₹1,000,000.00 per year
Experience:
- Supplier Quality Engineer Electricals: 5 years (Required)
Work Location: In person
