Function SummaryThe agency channel refers to a distribution method where insurance products are sold through agents. These agents act as intermediaries between the insurance company and customers, facilitating the sale of policies, providing customer support, and offering advisory services. This initiative is expected to improve customer experience especially in markets where customers prefer human interaction. It also supports customer in a)Resolving policy service needb)Renewal collection to resolve policy holder’s service needs, Cross sale opportunity.
Job Summary The incumbent will be responsible for- Revenue targets of the unit- Productivity of the unit- Recruit, coach and develop ADMs and Agent Advisors- Adherence to Customer service standards Key Responsibilities/ Key Deliverables: Meet unit targets-Achieve revenue targets -Ensure FLS meeting WFYP Standards-Supervise the activity plan of Sales-Ensure that all ADMs and Agents under supervision perform as per the company’s rules and regulationsTrack productivity measures as for the unit -YTD WFYP and GPA-Encourage Protection Sales and Cross-Sell-Augmenting MTD Active Agent -Recruitment& Sales Calls traction at ADM level-Agent and ADM retention -Maintaining 13th& 25th Month Persistency at 88% Execute plans for growth of the agency-Identify, interview and select new ADMs from natural market and by networking -Ensure adherence to laid down sales and service standards for ADMs-Conduct weekly performance review and planning (PRP) for ADMs-Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basisOther responsibilities-HO co-ordination-Sales promotion activities-Assist in overall running of the Office-Strong Relationship Building and Cross-Functional CollaborationMeasures of Success: -Achievement of business plan& GPA-Recruitment / Development& Activisation of ADM as per plan-Over All ADM meeting WFYP stds-New ADM Success in the Unit-ADM retention-Number of EC/MDRT QualifiersDesired qualification and experienceEducational Background: Graduate preferably with an MBAWork Experience: ?If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people?A graduate should have a minimum of 7-8 years of experience in the Insurance Industry ?Should have local market exposure and experience in process driven, quality sales organizations
