Job Description of Software Technical Support
Job Overview:
We are looking for a proactive and customer-focused Technical Support Executive to provide software implementation, troubleshooting, and client support for our SaaS-based products. The ideal candidate should have strong communication skills and basic technical knowledge to assist clients effectively.
Key Responsibilities:
* Provide technical support to clients via call, email, and remote sessions
* Handle software implementation and client onboarding
* Troubleshoot technical issues and provide timely resolutions
* Coordinate with the development team for bug reporting and issue tracking
* Train clients on software features and functionalities
* Maintain support tickets and client records
* Ensure excellent customer satisfaction and service quality
* Follow up with clients regarding pending issues and updates
Required Skills:
* Good communication and problem-solving skills
* Basic understanding of software applications and databases
* Knowledge of remote support tools
* Ability to understand client requirements and provide solutions
* Strong coordination and time management skills
* Basic SQL or technical troubleshooting knowledge is a plus
Preferred Qualifications:
* Bachelor’s degree in IT, Computer Applications, or related field
* Experience in SaaS product support or software implementation preferred
Perks:
* Career growth opportunities
* Friendly and collaborative work environment
* Performance-based incentives
Note:
* Work From Office only
* Offline Interview Process
* Surat local candidates preferred
Pay: ₹10,758.79 - ₹37,538.30 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
