Job Title: Customer Support Associate
Company: Chayan Karo India Private Limited
Location: Lucknow
Employment Type: Full-Time
Job Summary
Chayan Karo India Private Limited is seeking a dedicated and customer-focused Customer Support Associate to provide exceptional service and support to customers across multiple communication channels. The ideal candidate will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience while maintaining the company's service standards.
Key Responsibilities
- Handle customer inquiries via phone, email, chat, and other communication channels.
- Provide accurate information regarding products, services, policies, and processes.
- Resolve customer complaints and concerns in a professional and timely manner.
- Record customer interactions and maintain accurate documentation in CRM systems.
- Escalate complex issues to the appropriate departments when necessary.
- Follow up with customers to ensure satisfactory resolution of issues.
- Maintain a high level of customer satisfaction and service quality.
- Collaborate with internal teams to improve customer experience and service delivery.
- Meet individual and team performance metrics, including response time and customer satisfaction targets.
- Stay updated on company products, services, and operational procedures.
Required Qualifications
- 0–3 years of experience in customer service, customer support, telecalling, or a related field.
- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and problem-solving abilities.
- Basic knowledge of MS Office applications and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Customer-centric attitude with a professional demeanor.
Preferred Skills
- Experience in handling customer queries through multiple channels.
- Strong listening and conflict-resolution skills.
- Ability to work independently and as part of a team.
- Good organizational and time-management skills.
Key Competencies
- Customer Focus
- Communication Skills
- Problem Solving
- Teamwork
- Adaptability
- Attention to Detail
- Time Management
Compensation & Benefits
- Competitive salary package
- Performance-based incentives
- Training and career development opportunities
- Professional and collaborative work environment
- Employee engagement and recognition programs
How to Apply
Interested candidates may submit their updated resume along with relevant details to the HR Department of Chayan Karo India Private Limited.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
