We are inviting applications for the role of Customer Support Officer
Location: Noida Extension
Shift: General (10 AM - 6 PM)
6-day Working
Proho Limited is looking for a proactive, detail-oriented, and customer-focused Grievance Redressal Officer to join our growing startup team. The ideal candidate will manage customer complaints, regulatory grievances, and escalations while ensuring compliance with company policies and internal processes.
We are looking for someone with excellent communication, drafting, and problem-solving skills who can effectively resolve day-to-day concerns raised by buyers, sellers, and channel partners while delivering a seamless customer experience. Candidates with experience in real estate, Banking, NBFC, FinTech, or customer service will be preferred.
Key Responsibilities:
- Handle and resolve grievances raised by buyers, sellers, and channel partners in a timely and professional manner.
- Manage customer complaints, escalations, and regulatory grievances while ensuring compliance with company policies.
- Provide accurate information and practical solutions to customers and stakeholders.
- Coordinate with internal departments to ensure quick and satisfactory resolution of issues.
- Maintain detailed records of complaints, follow-ups, and resolutions.
- Draft professional responses to customer queries and escalations.
- Ensure all grievances are addressed within defined timelines and service standards.
- Identify recurring issues and recommend process improvements to enhance customer satisfaction.
- Proficiency in handling potential escalations and legal threats
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and issues efficiently while maintaining professionalism.
- Record and maintain customer interactions, transactions, and feedback in the CRM system.
Requirements
- 2-4 years of experience in Grievance Redressal, Customer Support, Client Servicing, Banking, NBFC, FinTech, Real Estate, or a similar customer-facing role.
- Excellent verbal and written communication skills.
- Strong drafting, analytical, and problem-solving abilities.
- Ability to handle escalations with professionalism and empathy.
- Good coordination and stakeholder management skills.
- Proficiency in MS Office/Google Workspace.
- Comfortable working in a fast-paced startup environment.
What We Offer
- Fixed Salary
- PF & Mediclaim Benefits
- Employee-First Culture
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Experience:
- Customer support: 1 year (Required)
Work Location: In person
