Location: Bigship IT Park Dehradun
Experience: 1–2 years
Department: Customer Service / Logistics Operations / Supply Chain Management
We are looking for a proactive and customer-focused Executive – Customer Service & Supply Chain Success to manage client relationships, coordinate logistics operations, handle customer inquiries, and ensure seamless supply chain execution.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and follow-ups regarding orders, deliveries, and service requests.
- Build and maintain strong relationships with assigned customers and key accounts.
- Coordinate with logistics, warehouse, transportation, and operations teams to ensure timely order fulfillment.
- Track shipments and provide customers with regular status updates and delivery timelines.
- Manage customer complaints, escalations, and service issues, ensuring prompt resolution.
- Monitor order processing, dispatches, returns, and delivery performance.
- Conduct customer satisfaction calls and identify opportunities to improve service quality.
- Support account growth through customer engagement, upselling, and retention activities.
Qualifications
- 1–2years of experience in Customer Service, Logistics Operations, Supply Chain, Customer Success, Account Management, or Calling/Tele-Support roles.
- Experience in handling customer interactions via phone, email, and CRM platforms will be preferred.
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
Work Location: In person
