Job Title: Customer Support Executive
About the Role (Overview)
A Customer Support Executive (CSE) isresponsible for assisting customers by addressing their
inquiries, resolving issues, and providing information about a company’s products orservices.
They serve as the primary point of contact between the business and its customers, ensuring
a positive customer experience and maintaining high satisfaction levels.
How You Will Add Value (Core responsibilities)
1. Answer Customer Inquiries:
o Respond to customer questions via phone, email & chat.
2. Resolve Issues:
o Provide troubleshooting assistance and effective solutions to customer
problems.
3. Document Interactions:
o Maintain accurate records of customer interactions and concerns.
4. Know the Products:
o Stay well-informed about company products and services to provide accurate
support.
5. Ensure Customer Satisfaction:
o Follow up with customers to ensure their issues are resolved and they are
satisfied.
6. Collaborate with Team:
o Work closely with colleagues to deliver consistent, high-quality support.
7. Report Trends:
o Identify and share recurring issues and customer feedback to improve
processes.
8. Collect Feedback:
o Gather customer opinions to enhance their experience with the brand.
What You Bring to The Team (Experience & Education) Education: Any Graduate Experience: 1-2 years Salary: Upto 25K (No bar for right candidate)
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Language:
Work Location: In person
