Primary Responsibilities
●Complaints Management
o Collects customer feedback
o Plans corrective action with CRM
● Complaints Management
o One point of contact for customer complaints by receiving customer complaints
o In Moment Calling & 3rd day Feedback: Note down the concerns of the dissatisfied customer in detain in complaint tracker (collected through 3rd day feedback / 1-2-3 In Moment Score)
o Ensure resolution of customer complaints within defined SLA
o Tracking of all complaints and ensure closure and take feedback after closure till satisfaction
● Lost Case Analysis
o Call lost/drop out customers and understand reason for closure
o Frame action plan with Service Manager, Workshop Manager and CRM
o Update Customer email IDs from email bounce report
Recruitment profile
● Educational Qualifications: Diploma / Graduate / extensive technical experience
● Industry: Auto [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail
● Minimum experience: 1 years preferably in Auto/customer relationship roles, Freshers also can apply.
● Profile: Strong focus on Customer Experience Management
● Passions/ Interests: NA
● Competencies:
o Customer Relationship Management
o Analytical Skills
o Technical Knowledge - Service
Job Type: Full-time
Pay: ₹8,000.00 - ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
Experience:
- total work: 1 year (Preferred)
Work Location: In person
