Reservation Specialist
Responsibilities:
- Reservations Management: Handle room reservations received through phone, email, WhatsApp, website, OTAs, and travel agents. Ensure all bookings are accurately entered and updated in the PMS.
- Guest Communication: Respond promptly and professionally to reservation inquiries, providing accurate information regarding room categories, rates, packages, amenities, policies, and availability.
- Booking Coordination: Send booking confirmations, manage amendments and cancellations, record special requests, and coordinate guest requirements with Front Office, Housekeeping, F&B, and other departments.
- OTA & Channel Reservations: Monitor reservations received through platforms such as Booking.com, Agoda, MMT and other online channels, ensuring booking details and guest requests are properly recorded.
- Rate & Availability Management: Maintain awareness of room availability, applicable rates, promotions and packages to ensure accurate quotations to guests and travel partners.
- Sales & Upselling: Convert inquiries into confirmed reservations wherever possible and recommend suitable room categories, upgrades, meal plans, and packages based on guest requirements.
- Payment Follow-up: Coordinate advance payments, payment confirmations, invoices, cancellation policies, and other reservation-related documentation.
- Guest Records: Maintain accurate guest profiles, reservation records, correspondence, and booking notes in the PMS.
- Front Desk Support: Assist with front desk operations, including guest check-ins, check-outs, guest inquiries, payment handling, and other reception duties whenever operationally required.
- Interdepartmental Coordination: Work closely with Front Office, Housekeeping, F&B, Accounts, Sales, and Management to ensure a smooth guest experience from reservation through departure.
Qualifications:
- Experience: Minimum 1–2 years of experience in hotel/resort reservations, front office, or a similar hospitality role preferred.
- Communication: Excellent verbal and written communication skills with a professional telephone and email manner.
- Reservation & Sales Skills: Ability to understand guest requirements, recommend appropriate options, and confidently convert inquiries into bookings.
- PMS Knowledge: Experience working with hotel Property Management Systems (PMS) is preferred. (Djubo, eZee)
- OTA Knowledge: Familiarity with Booking.com, Agoda, MMT, and other OTA platforms will be an advantage.
- Customer Service: Warm, courteous and guest-focused approach with strong attention to detail.
- Organizational Skills: Ability to manage multiple reservations, inquiries, follow-ups, and administrative tasks efficiently.
- Adaptability: Willingness to support Front Desk operations when required and work effectively in a dynamic resort environment.
- Team Player: Ability to coordinate effectively with colleagues across departments.
Location: The Signature Munnar, Anachal, Munnar
Interested candidates may email their CV to [email protected].
Pay: ₹15,000.00 - ₹24,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Paid time off
Work Location: In person
