Guest Relationship Executive (GRE) – Job Description
Job Title: Guest Relationship Executive
Location: [wayanad]
Job Type: Full-time
About the Role
We are looking for a friendly, energetic, and customer-focused Guest Relationship Executive to join our team. The GRE will be responsible for welcoming guests, ensuring excellent service, handling guest queries, and maintaining a high level of hospitality at all times.
Key Responsibilities
- Greet guests warmly and ensure a pleasant check-in and check-out experience.
- Maintain professional communication while addressing guest needs and inquiries.
- Resolve guest complaints promptly and effectively.
- Coordinate with all departments to ensure smooth guest service.
- Maintain records of guest preferences and feedback.
- Assist guests with reservations, bookings, and special requests.
- Ensure lobby area is clean, presentable, and well-organized.
- Promote hotel/restaurant services and facilities.
- Build positive guest relationships to encourage repeat visits.
Requirements
- Previous experience in Guest Relations, Front Office, or Customer Service preferred.
- Excellent communication and interpersonal skills.
- Pleasant personality with a customer-first attitude.
- Ability to handle pressure and multitask.
- Basic computer knowledge (MS Office, POS software).
- Flexibility to work shifts, weekends, and holidays.
Salary
- Competitive salary based on experience.
Benefits
- Accommodation&food provided
- Employee discounts
- Career growth opportunities
How to Apply
Interested candidates can apply through Indeed or contact us at:
[7306533733]
Job Types: Full-time, Permanent
Pay: ₹10,833.59 - ₹24,134.32 per month
Benefits:
Work Location: In person
