Job Description:
We are looking for a proactive and technically skilled L1 Support Engineer to join our IT support team. The ideal candidate will have minimum 1 year of hands-on experience in Active Directory network troubleshooting, basic server maintenance, and desktop/laptop support. You will be the first point of contact for users facing IT issues and will play a key role in maintaining seamless IT operations.
Key Responsibilities:
- Provide Level 1 support for network, server, and desktop-related issues.
- Monitor and manage LAN/WAN infrastructure and resolve basic network connectivity issues.
- Assist with basic server maintenance (e.g., user creation, permission management, backups).
- Installation, configuration, and troubleshooting of desktops, laptops, printers, and peripherals.
- Operating system support (Windows 10/11, basic Linux knowledge is a plus).
- Handle ticketing system, log incidents, and ensure timely resolution/escalation.
- Coordinate with L2/L3 engineers for escalated issues.
- Maintain IT inventory and asset records.
- Provide on-site support for users in the South Delhi office and remote support if needed.
Required Skills:
- Basic understanding of network concepts (IP addressing, DHCP, DNS, etc.).
- Familiarity with Windows Server and Active Directory basics.
- Experience with hardware troubleshooting and software installations.
- Knowledge of antivirus tools, patch updates, and system imaging.
- Strong communication and interpersonal skills.
- Ability to work independently and within a team.
Qualification:
- Diploma / Bachelor's degree in IT, Computer Science, or a related field.
Job Type: Full-time
Pay: From ₹20,000.00 per month
Work Location: In person
