Job Title: Tech desk Support (Preferably Women)
Location: Bangalore
Experience: 1-5 years
Job Summary
As an Tech desk Support, you will act as the first line of support for client IT needs. This role is onsite/field-focused, ensuring that desktops, laptops, and networking devices (Windows, macOS, and Linux) are running smoothly. You will troubleshoot day-to-day technical issues, provide hardware/software support, and escalate advanced problems to L2/L3 engineers.
Responsibilities
- Provide onsite support for desktops, laptops (Windows, macOS, Linux), printers, and peripherals.
- Handle OS installation, software setup, and patch updates.
- Perform basic network checks (LAN, Wi-Fi, connectivity issues).
- Escalate unresolved issues to L2 engineers with proper documentation.
- Maintain asset logs and ensure compliance with IT policies.
- Deliver excellent customer service, acting as the face of INFODOT at client sites.
Skills & Qualifications
- 1–5 years of experience in IT support or system administration.
- Strong knowledge of Windows 10/11, macOS, MS Office, and common business applications.
- Basic exposure to Linux user-level troubleshooting is a plus.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Customer-oriented with excellent communication skills.
- Ability to work independently at client sites.
- IT certifications (A+, N+, Microsoft/Mac Fundamentals) preferred.
Work Location: In person
