JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Details:
Designation: Senior Engineering Executive / Senior Technical Executive
Location: Bengaluru
Educational Qualification: BTech or Diploma in Engineering
Experience Required: 5-6 years in facilities management
Shift Schedule: Rotational shifts, 6 days per week
Job Overview
The Senior Engineering Executive will manage global facility operations, handle critical incidents, and ensure seamless service delivery across multiple international locations. This role requires strong technical aptitude, excellent communication skills, and a customer-centric approach to facilities management.
Key Responsibilities
1. Incident Management
Handle incidents and work orders for critical systems globally within SLA requirements using incident management software
Provide timely updates, follow-ups, and escalations to stakeholders
Prepare detailed post-incident reports with root cause analysis for business-impacting events
Communicate proactively on incidents nearing closure SLA
Prepare and share monthly open incident status reports with stakeholders
2. Facilities Helpdesk Operations
Manage global facilities service requests through D365/CFS tools
Receive, log, and document complete details of all service requests
Assign requests with appropriate service level hierarchy and dispatch to relevant departments
Coordinate with assignees, monitor response times, and track progress
Maintain communication with requestors to ensure task closure and gather feedback
Generate daily, weekly, and monthly reports on call status and recurring issues
Support management with analysis and contribute to monthly client reports
Collaborate with engineering and facilities departments on operational procedures
3. Remote Monitoring System
Remotely monitor email and voice alarms for critical systems
Track Iconic alarms and faults for remote locations
Escalate potential alarms/faults to stakeholders per SLA requirements
Maintain shift-based records of all alarms and faults
Compile and share monthly alarm/fault reports with stakeholders
4. Work Permit Management
Prepare and distribute weekday/weekend work reports within SLA timelines
Document permit status communications
Generate end-of-work reports for weekday/weekend activities per SLA
Compile monthly weekday and weekend reports for stakeholders
5. Reporting and Documentation
Prepare shift-end duty logs for internal team distribution
Create and share weekly histograms with internal teams and clients
Generate daily Iconic alarm/fault reports for stakeholders
Produce weekly incident reports for management review
Develop monthly management reports for stakeholder distribution
Prepare ad-hoc reports as requested
Implement and maintain best practices
6. Performance Management
Work collaboratively with team members to meet all KRA performance targets
Ensure consistent service delivery standards across all activities
Required Skills and Competencies
Technical Proficiency
Strong knowledge of technology tools and facility management systems
Experience with incident management software, D365, and CFS tools
Familiarity with remote monitoring systems and Iconic platforms
Understanding of electrical distribution systems and critical facilities infrastructure
Communication Excellence
Fluent spoken and written English communication skills
Ability to effectively communicate with colleagues, clients, and vendors across global locations
Strong documentation and reporting capabilities
Experience managing stakeholder communications and escalations
Organizational Skills
Excellent time management and prioritization abilities
Strong attention to detail in documentation and reporting
Superior organizational skills to manage multiple daily activities
Customer-centric focus with service excellence orientation
Collaboration and Teamwork
Proven collaborative mindset and ability to work effectively in teams
Flexibility in working across departments and time zones
Demonstrated ability to coordinate with multiple stakeholders simultaneously
Additional Requirements
Background in facilities management with exposure to global portfolios
Experience in helpdesk services and incident response
Ability to handle hotline calls and urgent service requests
Knowledge of cleanliness protocols, furniture management, and lighting systems
What JLL Offers
At JLL, we empower you to realize your full potential in an entrepreneurial and inclusive work environment. We support your ambitions through our dedicated Total Rewards Program, competitive compensation, and comprehensive benefits package.
Apply today and become the best version of yourself!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
