Position: CRM Manager – Real Estate
Industry: Real Estate / Residential Projects
We are hiring an experienced CRM Manager to manage customer relationships, post-sales operations, collections, customer queries, possession coordination, and client retention for a leading real estate developer. The ideal candidate should have hands-on experience in real estate CRM, customer service, sales coordination, documentation, and client lifecycle management.
Key Responsibilities
- Manage the complete customer lifecycle from booking to possession.
- Handle customer queries, complaints, escalations, and ensure timely resolution.
- Coordinate with Sales, Accounts, Legal, Projects, and Registration teams.
- Maintain accurate customer records in CRM software.
- Monitor payment schedules, collections, outstanding dues, and follow-ups.
- Coordinate agreement execution, loan processing, registration, and possession activities.
- Ensure excellent customer satisfaction and relationship management.
- Prepare CRM reports, MIS, dashboards, and management presentations.
- Improve customer retention through proactive communication.
- Ensure compliance with RERA guidelines and company policies.
- Organize customer engagement programs, site visits, and handover activities.
- Manage customer feedback and implement process improvements.
Required Skills
- Real Estate CRM
- Customer Relationship Management
- Post Sales
- Customer Support
- Collections & Payment Follow-up
- Client Servicing
- Customer Retention
- Complaint Resolution
- Documentation
- Registration Process
- Possession Management
- MIS Reporting
- CRM Software
- Team Management
- Communication Skills
- Coordination Skills
- RERA Compliance
- Microsoft Excel
- Data Management
Preferred Qualifications
- Bachelor's degree in Business Administration, Management, Marketing, or related field.
- Experience in Real Estate Developer/Builder is preferred.
- Strong interpersonal, negotiation, and customer handling skills.
- Excellent command of MS Excel and CRM software.
Why Join Us?
- Opportunity to work with a reputed real estate developer.
- Professional growth in customer relationship and post-sales management.
- Dynamic work environment with career advancement opportunities.
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Pay: ₹40,000.00 - ₹60,000.00 per month
Benefits:
Experience:
- Real Estate : 1 year (Preferred)
Work Location: In person
