Location: CP, Delhi, India
Experience: 1 - 3 Year
Employment Type: Full-time | Onsite
About SoftScience
At SoftScience, we’re revolutionizing the fintech landscape with modern, intelligent, and scalable solutions. As a fast-growing startup, we blend innovation with financial empowerment, making digital finance accessible and seamless for everyone.
SoftScience is dedicated to pioneering the next generation of financial technology, concocting bespoke solutions that empower businesses to thrive in this era of digital economy. Our unwavering commitment to innovation and user-centric design ensures seamless and secure financial experiences for all.
Role Overview
We’re looking for passionate and driven Support & Database Executive who can manage support operations along with database handling and operational record management. The role requires strong communication skills, SQL/PostgreSQL knowledge, and the ability to coordinate between customers and internal technical teams.
Key Responsibilities
· Handle customer queries, complaints, support requests and operational escalations.
· Design and manage database schemas, tables and relationships.
· Execute and optimize SQL/PostgreSQL queries for backend operations.
· Monitor tickets, operational records, database workflows and support-related issues.
· Maintain database records, operational logs, and documentation.
· Escalate unresolved technical or operational issues when required.
Required Skills & Qualifications
· Good knowledge of SQL/PostgreSQL.
· Excellent verbal and written communication skills.
· Strong analytical and problem-solving capabilities.
· Basic understanding of customer support workflows.
· Familiarity with Excel/reporting tool is a plus
· Ability to manage customer and operational data efficiently.
· Good attention to detail and documentation skills.
Nice to Have
· Familiarity with admin dashboards or CRM systems.
· Basic understanding of backend operations and database workflows.
· Experience handling customer support tickets or operational records.
· Knowledge of reporting, data validation, and documentation processes.
· Prior experience in support, database handling, or platform operations roles.
What We Offer
· Opportunity to work on real-time backend operations and database management.
· Hands-on experience with SQL, dashboards, and operational workflows.
· Collaborative and growth-oriented work environment.
· Exposure to customer support and platform management processes.
· Career growth opportunities in backend operations and database management.
Join us if you’re ready to build, learn, and grow in the fintech space!
Pay: ₹20,000.00 - ₹30,000.00 per month
Application Question(s):
- What is your Current Location ?
- How many years of experience do you have in Technical Support?
- How many years of experience do you have in Database Management ?
- If Selected, how soon will you be able to join us ?
- What is your Salary Expectation ?
Work Location: In person
