Job Summary:
We are seeking a detail-oriented professional to manage Unemployment Claims and
Work Opportunity Tax Credit (WOTC) processes. The role focuses on ensuring
compliance, reducing claim costs, maximizing tax credit opportunities, and delivering
high-quality support within an HRO environment.
Key Responsibilities:
Unemployment Claims Management
Review and analyze unemployment claims for accuracy and eligibility
Prepare and submit timely responses to state agencies
Coordinate documentation and support hearings and appeals
Investigate and challenge inaccurate or fraudulent claims
Track claim status and ensure timely resolution
Monitor impact on employer tax rates and identify cost-saving opportunities
WOTC Processing
Conduct candidate eligibility screening for WOTC during hiring
Ensure accurate completion of IRS Form 8850 and related documentation
Submit applications to state workforce agencies within defined timelines
Track certification status and follow up on pending applications
Maintain audit-ready documentation and compliance records
Drive initiatives to maximize WOTC credit capture
Reporting & Compliance
Generate regular reports on claims, WOTC credits, and savings
Ensure adherence to federal and state regulations
Maintain complete documentation for audits and compliance reviews
Identify and implement process improvements
Stakeholder Management
Collaborate with HR, recruitment, payroll, and operations teams
Provide timely updates and insights to leadership
Address client queries and ensure high service quality
Must-Have Skills:
Strong understanding of compliance and documentation requirements
Excellent communication skills (written and verbal)
Proficiency in MS Excel (tracking, reporting, analysis)
Strong attention to detail and analytical mindset
Ability to manage multiple priorities and meet deadlines
Good-to-Have Skills:
Experience in HRO or shared services environment
Familiarity with IRS Form 8850 and state unemployment regulations
