We are looking for an experienced Dialer Operations professional to manage dialer performance, lead the dialer team, optimize strategy, and ensure seamless coordination between clients, operations, and technical teams.
Key Responsibilities
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Manage overall dialer work, performance, and team schedules.
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Watch dialer plans and improve them to meet client/process goals.
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Handle daily client talks about plan changes and production updates.
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Work with tech teams to fix dialer issues and reduce downtime.
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Share daily data, insights, and feedback with clients to improve results.
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Manage shift start/end work and ensure correct daily MIS reports.
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Check daily/weekly performance reports and update all trackers.
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Work with Operations/WFM to match dialer plans with business needs.
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Do root cause checks on results and suggest improvement ideas.
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Support IT with diagnostics for call servicing technologies.
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Prepare presentations (Review Desk) and performance reports.
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Give detailed reports on campaigns, service levels, and agent productivity.
