Designation: Senior Account Executive
Team: Account Management
Reporting Manager: Associate Account Manager/ Account Manager
Location: Mumbai & Gurugram
Role Responsibilities & Deliverables
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Strategic
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Receive small - medium client briefs and decode them with the team
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Communication & Coordination
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Regular feedback calls with clients to provide updates, collect feedback and build relationship
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Daily communication with clients to provide updates and collect feedback
- Ensure timely and prompt action (by the team) basis client feedback
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Timely and proactive response to client emails
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Disseminate accurate and complete information to functional teams in a timely manner
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Coordinate with functional teams to ensure timely, accurate and complete delivery of client work
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Document minutes of all meetings (where present)
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Account Management
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Brainstorm with relevant teams for client pitches and execution of briefs
- Accurate referencing and industry benchmarking
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Post updates on social media platforms
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Attend shoots and music recordings
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Coordinate with other agencies for timely, accurate and complete delivery of work
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Vendor management for outsourced work
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Maintain and create campaign cost sheets
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Create weekly JSRs
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Manage client logistics & incentives
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Create & compile presentations for client meetings, internal management meetings and case studies
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Pitch new concepts to existing clients, based on specifically identified needs of the client
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Competitor analysis to identify process improvements and new potential offerings
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Reports
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Collate data and inputs from functional teams for the purpose of social media and brand analysis report creation
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Create reports for social media and brand analysis
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Finance
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Raise all financial paperwork to clients and review those raised by vendors
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Calculate BCMA accurately
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Regular follow up with the client for due payment and ensure it’s release by the due date
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Maintain all financial trackers and update the Associate Account Manager/ Account Manager on the same.
Core Competencies
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Inside out knowledge of client business
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Timely resolution of client escalations / feedback
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Platform Knowledge
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Broad understanding / working knowledge across a broad range of service lines
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Competency on MS office products (Word, Excel, Power Point)
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Planning & Organizing
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Tactfully prioritise tasks across brands
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Deliver quality work within deadlines
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Keen eye for detail
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Communication
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Excellent written and verbal skills
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Ability to sell work and ideas, and respond positively to feedback
Desired Qualifications & Experience
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UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.
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Candidates with 1-3 years of work experience can apply. Prior experience in Client Servicing and Account Management will be preferred
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Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it
