Voice Process Executive
Location: Vin Nagar, Tiruchirappalli (Trichy), Tamil Nadu
Department: Sales Support / Customer Relationship Management
Reports to: Sales Coordinator / Zonal Sales Manager
Job Summary
We are seeking a Voice Process Executive to handle customer calls, support lead generation and follow-ups across
our East, West, North, and South zones, and assist the customer relationship management.
Key Responsibilities
- Make outbound calls to prospective customers for lead generation and order follow-up
- Handle customer queries regarding products, pricing, order status, and after-sales support
- Coordinate with the sales and CRM team to update call outcomes and customer data in the CRM/tracking
system
- Schedule follow-up calls and appointments .
- Maintain call logs, daily reports, and lead status trackers
- Escalate unresolved complaints or technical queries to the concerned department
- Support multilingual communication with customers across different Indian zones (Hindi/regional language
skills a plus)
Requirements
- Any Bachelor's degree; freshers with good communication skills may apply
- 0-2 years of experience in a voice process, telecalling, or inside sales role (BPO/manufacturing/B2B
experience preferred)
- Clear, confident verbal communication in English, Tamil, and Hindi (additional regional languages a plus)
- Basic computer proficiency (MS Excel, CRM tools, email)
- Patient, persuasive, and target-driven attitude
- Ability to handle high call volumes and follow structured scripts/pitches
- *Based on performance and skill assessment, the role will be assigned after a 1–3 month evaluation period.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
