Job Title: CRM Executive – International Client Servicing
Company: Goyal Books Overseas
Location: Noida, Sector 63
Employment Type: Full-Time
Experience Required: Minimum 3–5 Years
About the Company
Goyal Books Overseas is a leading educational publishing company engaged in the development and distribution of high-quality academic books and learning resources across India and international markets. With a growing presence in countries including Dubai and other overseas regions, we are committed to delivering exceptional customer experience and building long-term business relationships.
Job Overview
We are looking for a dynamic and professional CRM Executive with strong International Client Servicing experience. The ideal candidate should possess excellent verbal and written English communication skills and have prior experience handling overseas clients, customer relationships, account management, and service coordination.
The candidate will serve as the primary point of contact for international customers, ensuring seamless communication, prompt issue resolution, and a high level of client satisfaction.
Key Responsibilities
- Manage and maintain relationships with domestic and international clients.
- Handle end-to-end client servicing activities for assigned customer accounts.
- Serve as the primary point of contact for international customers regarding inquiries, orders, shipments, and support requirements.
- Coordinate with clients across Dubai, the Middle East, Africa, and other international markets.
- Handle customer communication through emails, phone calls, video meetings, and other professional channels.
- Ensure timely resolution of customer concerns, complaints, and service requests.
- Follow up on quotations, orders, shipments, payments, and delivery schedules.
- Coordinate with Sales, Dispatch, Logistics, Accounts, and Production teams to ensure smooth order execution.
- Maintain accurate customer records, communication history, and account details within CRM systems.
- Generate CRM reports, MIS reports, customer feedback reports, and service performance reports.
- Monitor customer satisfaction levels and implement initiatives to improve client experience.
- Build long-term relationships with clients and support customer retention efforts.
- Maintain professional business correspondence and ensure prompt responses to customer communications.
- Support the sales team with customer coordination and account management activities.
Required Qualifications
- Bachelor's Degree in any discipline.
- MBA or equivalent qualification will be an added advantage.
Experience
- Minimum 3–5 years of experience in CRM, Client Servicing, Customer Relationship Management, International Customer Support, or Account Management.
- Experience handling international clients is mandatory.
- Experience in publishing, export, international trade, education, manufacturing, or related industries will be preferred.
- Proven experience managing customer accounts and maintaining long-term client relationships.
Key Skills
- Excellent Verbal and Written English Communication
- International Client Handling
- Client Servicing & Account Management
- Customer Relationship Management (CRM)
- Customer Support & Query Resolution
- Business Communication & Professional Email Writing
- International Business Coordination
- MS Excel & MIS Reporting
- Documentation & Record Management
- Problem Solving & Follow-Up Skills
- Relationship Building & Customer Retention
- Time Management & Multitasking
Preferred Candidate Profile
- Must have excellent English communication skills.
- Must have hands-on experience in International Client Servicing.
- Experience dealing with overseas customers, distributors, channel partners, or institutional clients.
- Strong ability to manage customer expectations and resolve issues professionally.
- Comfortable communicating with international clients through calls, emails, and virtual meetings.
- Detail-oriented with strong organisational and coordination abilities.
- Experience working in export-oriented or international business environments will be an advantage.
Benefits
- Leave Encashment
- Professional Growth Opportunities
- Supportive and Collaborative Work Environment
- Employee Engagement Activities
Work Location
Office-Based – Sector 63, Noida
How to Apply
Interested candidates can share their updated resume at:
[email protected]
95992 33722
Pay: Up to ₹45,000.00 per month
Benefits:
Application Question(s):
- Do you have experience handling international customers or overseas clients?
- What is your current salary package?
- What are your salary expectations?
- Can you join immediately or within 30 days?
- Do you have at least 3 years of experience in CRM, Client Servicing, or Customer Relationship Management?
Experience:
- International voice process: 1 year (Required)
Work Location: In person
