We are looking for a well-groomed and professional Front Office Associate to join our team in Kozhikode. The ideal candidate will be the first point of contact for guests and responsible for delivering a warm and welcoming experience, handling check-in/check-out procedures, and coordinating front desk activities.
Greet and welcome guests in a professional and friendly manner
Manage the check-in and check-out process efficiently
Handle guest inquiries, requests, and complaints promptly and courteously
Maintain accurate records of bookings, payments, and guest information
Coordinate with housekeeping and other departments for smooth operations
Manage phone calls, emails, and room reservations
Ensure the front desk area is clean, organized, and presentable at all times
Maintain daily reports and handovers
Minimum 1 year of experience in a similar front office or customer-facing role
Bachelor's degree or diploma in Hospitality or related field preferred
Proficient in MS Office and hotel management software (e.g., IDS/Opera)
Excellent communication and interpersonal skills
Pleasant personality and professional appearance
Ability to work in shifts, including weekends and holidays
Fluency in English and Malayalam (if possible) is essential
